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Thoroughly updated new edition of a comprehensive yet practical reference to all aspects of veterinary business and practice management

Taking a concise, bulleted approach to the subject, Blackwells Five-Minute Veterinary Practice Management Consult offers a thorough and practical reference to all things related to practice management. The book is divided into seventeen sections presenting important information about the veterinary marketplace, administrative management, human resources, client relationship management, communication, marketing, finance, cash management, operations, inventory, technology, facility management, safety, legal issues, practice ownership, and professional development, as well as a rich collection of appendices.

This fully revised and updated Fourth Edition covers many exciting new topics including relationship-centred veterinary medicine, staff shortages and recruitment, access to care, incremental care, artificial intelligence, connected care, pharmacy management, team dynamics, promoting staff resilience, remote monitoring, cybersecurity, diversity, equity and inclusion (DEI), sustainability, cloud computing, constructive conflict, and crisis protocols. More information on how veterinary technicians/nurses contribute to practice productivity has been woven throughout the book.

Other topics explored in Blackwells Five-Minute Veterinary Practice Management Consult include:

• Stakeholders and strategic partners, mergers and acquisitions, corporate veterinary practices, not-for-profit veterinary hospitals, and house call and mobile practices
• Change management, compromise and leadership fatigue, negotiation, budgeting, hospital manuals, staff productivity, growth mindset, and exit planning
• Client service strategies, personalised pet profiles, scheduling, reminder systems, rewards programs, discounting, and personalised medicine
• Basic tools of marketing, differentiation, push versus pull marketing, branding, paid advertising, target marketing, digital marketing strategies, and client focus groups
• Professional development, planning, and personal growth, work-life balance, time management, setting healthy boundaries, the art of saying no, and befriending stress

This updated and expanded edition of Blackwells Five-Minute Veterinary Practice Management Consult is an essential resource for veterinarians, veterinary practice managers, veterinary technicians/nurses, veterinary students, and anyone seeking fast access to authoritative information about veterinary practice health.